Customer Highlight: A. Esteban & Company
For many of our customers, demand for digitization has already reshaped the Reprographics industry. This is the case for Daniel Esteban, IT director at A. Esteban & Company, a New York-based reprographics company that provides printing, data management and distribution services to the architectural, construction and real estate developer community.
“We are still the backbone to the construction document management process, managing quality control on official issuances, and making sure the latest information gets to the right people quickly,” Daniel says.
The reprographics industry has gone through a transformation in the last 20 years. The demand for physical prints was offset with the rise of digital printing and storage, which caused shrinking profit margins for reprographics companies and industry consolidation. For many small, mom-and-pop printing shops that weren’t acquired, this meant closing their doors for good.
“The industry has changed, but a lot of the old aspects of the construction process are still around today. For example, maintaining the latest version of each drawing or specification still falls on our shoulders. The information still needs to be disseminated to the contractor, which now is in the form of an online document management site and a digital download, instead of a roll of paper drawings.”
For companies like A. Esteban & Company that were ready to embrace change, they began to re-think how they did business.
“Physical printing has definitely gone down dramatically. New technologies allow for fewer employees managing fewer, but faster, printers which offset the reduction in printing revenue somewhat. We also charge for digital services like maintaining the files stored on our servers, as well as digital distribution to the contractors,” he said.
In parallel to improving the customer-facing side of their business, improving workflow internally has been a priority. Utilizing his background in computer science, Daniel has been able to develop solutions that integrate with Profits Plus to make his employees’ lives easier.
For example, when an order comes in to the shop, workers enter the job codes into Profits Plus. Using their web API, billing will import these specific orders into a billing system with a simple click of a button. Billing then updates the orders with the correct customer and billing information, and this information is sent back to Profits Plus.
In the past, this data transfer was done manually on hand-written notes, which adds unnecessary time spent copying information. Now, employees can focus on what they know and do best. For A. Esteban & Company as a whole, this means being able to take on more orders without sacrificing quality or throughput. Also, the development of web API allows them to integrate Profits Plus to other external systems, like the company website.
These improvements aren’t revolutionary, but can provide profound improvement to a business’ profitability and competitiveness. When you’re ready to make the change, Profits Plus has the ability to leverage complex business logic to fit with your current and potential systems. Whether it’s marketing, sales, operations, or financial software, if you’re curious about what Profits Plus can do for you, please reach out.